Terms of Use

1. These terms and who we are

VAYO is an online marketplace for AI agents and automations, operated by VAYO Agents ("VAYO", "we", "us"). Our website is https://vayoagents.com and our contact address is support@vayoagents.com.

These Terms of Use form an agreement between you and VAYO Agents and apply whenever you browse the marketplace, create an account, buy an agent, or list an agent as a seller. If you do not agree with them, do not use VAYO.

Additional terms may apply to an individual agent. Where a seller's listing terms differ from these terms, these terms govern your relationship with VAYO and the listing terms govern the agent itself, to the extent they are consistent with mandatory law.

2. Eligibility and your account

You must be at least 18 years old and legally able to enter into a contract to create a VAYO account, buy an agent, or sell on the marketplace.

You are responsible for the accuracy of your account details, for keeping your password confidential, and for activity that happens under your account. Tell us at once if you believe your account has been accessed without your permission.

You may not share, sell or transfer your account, use another person's account, or create an account on behalf of someone else without their authority.

3. VAYO's role, and the seller's role

VAYO is a marketplace. Agents are created, priced, supplied and supported by independent sellers, also called creators. VAYO does not build the agents listed on the marketplace and does not operate an agent on your behalf unless a listing expressly says so.

For each paid order, the charge is created directly on the seller's own connected Stripe account. The seller is the merchant of record for that sale and is primarily responsible for its agent, fulfilment, delivery, support, consumer remedies and refunds, its payment processing fees, chargebacks, disputes and its own taxes.

VAYO provides the platform: discovery and listing standards, listing moderation, checkout mechanics, your order and library records, support routing between buyer and seller, and escalation when the two cannot agree.

4. Seller and creator obligations

If you list an agent on VAYO, you agree that: your listing accurately describes what the agent does and does not do; you own the agent or have all rights and permissions needed to sell and supply it; the agent is lawful, safe and does not require a buyer to breach the terms of any third-party service; and you clearly disclose what access the agent needs, how long setup takes, and any ongoing third-party or subscription costs the buyer must pay separately.

You must deliver the agent securely by the delivery method you configure, keep that delivery working, respond to buyer support requests through the in-app support workflow within a reasonable time, and keep your listing current — including withdrawing or updating it when the agent is no longer available or no longer works as described.

You are responsible for your own tax obligations, including any GST that applies to your sales, and for handling consumer remedies and refunds for your own orders. Where you agree to, or are required to provide, a refund, you process it yourself in your own Stripe Dashboard.

VAYO charges sellers a marketplace commission, at the current percentage shown in VAYO's seller payout settings and at checkout, of the proceeds of each successful sale. The commission is paid by the seller out of those proceeds and is never added to the price the buyer sees. Stripe's own processing fees are separate and are the seller's responsibility.

You must cooperate in good faith with buyer disputes, chargebacks and escalations, and provide the information VAYO reasonably needs to route or escalate a request.

5. Buyer obligations and connected accounts

Before you buy, read the listing: what the agent does, what it needs access to, how long setup takes, and any ongoing costs you will pay to third parties.

Many agents ask you to connect an account or data source you already use. You must only connect accounts and data you are authorised to connect, and you are responsible for the access you grant, for complying with that provider's own terms, and for any confidentiality or privacy obligations you owe to other people whose data you connect.

You must not use an agent, or the marketplace, to break the law, infringe someone's rights, or attempt to access systems you have no right to access.

6. Moderation and what verification means

Listings are submitted by sellers and reviewed by VAYO before they become publicly visible. We may approve, ask for changes to, reject, unpublish or remove a listing, and we may suspend a seller's ability to publish.

Where a listing shows a verified badge, it means VAYO has reviewed a working agent, the accuracy of the claims in the listing and the completeness of its setup guide at the time of review.

Verification is not a warranty of performance, a security certification, an endorsement, or a guarantee of any commercial outcome. Moderation is a reasonable review, not an audit of the seller's code, infrastructure or security posture.

7. Prices, payments and taxes

Prices are displayed and charged in Australian dollars (AUD) and are set by the seller. Unless a listing says otherwise, the displayed price is the amount you pay; VAYO's marketplace commission is not added to it.

Payments are processed by Stripe. Card details are entered with Stripe, never on VAYO. Payment is made directly to the seller's connected Stripe account, and your order is only recorded as paid once Stripe confirms the payment to us.

Where a checkout is explicitly labelled as test mode, the transaction is simulated: no real money moves, no live card is charged and no live payout is made. Any order created that way is a test record only. When live payments are enabled for a listing, these terms apply in full to the real transaction.

You are responsible for any third-party or ongoing costs an agent needs, such as an API, hosting or messaging service. Taxes are handled by the seller as merchant of record; a tax invoice for a purchase comes from the seller.

8. Delivery, support and consumer remedies

After a successful payment, access to the agent is delivered by the method the seller configured, and your order and setup status appear in your VAYO library.

Support and remedy requests are raised from your library, so the request and every reply stay attached to your account and your order. A request is a request: submitting one does not approve, promise or issue a refund. Each one is reviewed between you and the seller, and either side can escalate it to VAYO.

VAYO does not offer or promise a refund solely because a buyer changes their mind. You can request a refund or another remedy where an agent is faulty or does not work, is materially not as described, was never supplied or cannot be accessed, or where another applicable consumer guarantee is not met. Those requests are not subject to an arbitrary time limit.

This policy does not limit rights under the Australian Consumer Law.

A seller who agrees to, or is required to provide, a refund processes it in their own Stripe Dashboard. A VAYO order status and your access to a purchased agent change only after Stripe confirms the refund to us. The refund and support policy explains the process in full.

9. Subscriptions and recurring pricing

Some agents may be offered on a recurring basis. Where they are, the billing period, price and what the subscription includes are stated in the listing at the time you buy.

Cancellation and renewal are governed by that listing's terms, the arrangement recorded with Stripe for the subscription, and any mandatory rights you have under law. VAYO does not represent that a one-click self-service cancellation exists inside the marketplace: to cancel, follow the listing's stated process or raise a request from your library and we will route it to the seller.

10. Acceptable use

You must not use VAYO to list, buy, supply or operate an agent that is unlawful, that facilitates fraud, harassment, malware, unauthorised surveillance, scraping in breach of a provider's terms, credential harvesting, or the circumvention of security controls; that generates sexual content involving minors or other unlawful content; or that gives regulated advice while presenting itself as a substitute for a qualified professional.

You must not interfere with the marketplace or its security, attempt to gain unauthorised access to accounts, data or systems, misuse the support or refund workflows, submit fake reviews or orders, or use VAYO to spam other users.

11. Intellectual property

Sellers keep ownership of their agents and their listing content. By publishing a listing, you grant VAYO a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, adapt for formatting, and promote that listing content on the marketplace and in marketing of the marketplace, for as long as the listing is published and for a reasonable period afterwards in archived records.

What a buyer may do with a purchased agent is governed by the licence stated in the seller's listing, together with any rights that cannot be excluded by law. Unless the listing says otherwise, a purchase does not transfer ownership of the agent, and does not permit resale or redistribution of it.

The VAYO Agents name, the VAYO brand, the VAYO wordmark and the marketplace itself remain our property. You may not use them in a way that suggests endorsement or affiliation without our written permission.

12. Reviews and user content

Reviews can be left by buyers who have a real paid order for that agent. Reviews must be honest, based on your own experience, and must not include personal information about other people, credentials, secrets, or unlawful or abusive content.

You keep ownership of what you write and grant VAYO a licence to publish and display it on the marketplace. We may remove or moderate a review or other user content that breaches these terms, and we may remove content that we reasonably believe is fake or manipulative.

We do not publish invented listings, purchases or testimonials to buyers. Where a part of the marketplace has no approved listings or reviews yet, it says so.

13. Third-party services and the risks of AI agents

Agents commonly rely on third-party services, models and APIs that we do not control. Those services may change, impose their own terms and costs, restrict access, or become unavailable, and that may affect an agent.

AI agents and their outputs can be wrong, incomplete, out of date or unsuitable for your situation. You must apply your own judgment, review outputs before relying on them, and obtain advice from a qualified professional for legal, financial, medical, safety, employment or other regulated or high-risk matters. Do not treat an agent's output as professional advice.

14. Suspension and termination

You can stop using VAYO at any time and can ask us to close your account by contacting support.

We may suspend or terminate access to an account, a listing or a feature where we reasonably believe there has been a breach of these terms or the law, a risk to buyers, sellers or the platform, or a payment, fraud or security problem. Where it is reasonable and lawful to do so, we will tell you why and give you an opportunity to respond.

Termination does not affect obligations already accrued, including a seller's responsibility for orders already made and remedies owed for them.

15. Disclaimers and limitation of liability

The marketplace is provided on an as-is basis. To the extent permitted by law, we do not warrant that the marketplace will be uninterrupted or error free, or that any agent will achieve a particular result for you.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law or other applicable law. Where we are permitted to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to resupplying the relevant service or paying the cost of having it resupplied.

Otherwise, and to the extent permitted by law, our liability to you in connection with the marketplace is limited to the amount of the marketplace commission we received in relation to the order that gave rise to the claim, and we are not liable for indirect or consequential loss, loss of profit, loss of data or loss of business opportunity. Because the seller supplies the agent, claims about the agent itself are primarily against that seller.

16. Disputes, governing law and jurisdiction

If something goes wrong, raise it first through the in-app support workflow in your library, or email us, so we can route or escalate it. Most issues are resolved this way without formal action.

These terms are governed by the laws of New South Wales, Australia. You and VAYO Agents submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and the courts able to hear appeals from them. Nothing here prevents you from using a consumer complaint body or exercising a right you have under law.

17. Changes to these terms

We may update these terms as the marketplace changes, for example when new payment, delivery or subscription features are enabled. The effective date at the top of this page always shows the current version.

Where a change is material we will take reasonable steps to notify account holders. Continuing to use VAYO after a change takes effect means you accept the updated terms.

18. Contact

VAYO Agents · https://vayoagents.com · support@vayoagents.com

Signed-in members can also raise support, refund and account requests through the in-app support workflow in their library, which keeps the order context attached to the conversation.